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Protocol in Patient Discussions – Good Practice.

In this experience the viewer observes from the patient’s perspective.

A relative is sat at the bedside having requested to see a doctor some time before regarding her father’s condition and the pain he appears to be in. She is anxious and upset.

A Nurse Specialist arrives in the room and manages the situation in an example of best practice.


This scenario can be used to support learning and reflection about difficult conversations with relatives who may be upset, anxious or angry. It offers the opportunity to reflect on the actions of the healthcare professional challenged by this situation and how they might influence the outcome for relative and patient in a positive way.


Potential learning / discussion points


  • How might the nurse have prepared before entering the room
  • How might the relative have been feeling / or thinking
  • How was the patient involved in this situation, and how would that have felt for him?
  • What do you think the relative’s needs were?
  • What do you think the Nurse was trying to achieve?
  • What sort of questions was the nurse asking? Did they help?
  • How do you think the Nurse’s body language influenced the situation?


“Royal Trinity Hospice is extremely proud to have worked with Flix Films on this ground breaking training material”.



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