In this experience the viewer observes from the patient’s perspective.
A relative is sat at the bedside having requested to see a doctor some time before regarding her father’s condition and the pain he appears to be in. She is anxious and upset.
A Nurse Specialist arrives in the room and manages the situation in an example of poor practice.
This scenario can be used to support learning and reflection about difficult conversations with relatives who may be upset, anxious or angry. It offers the opportunity to reflect on the actions of the healthcare professional challenged by this situation and how they might adversely influence the outcome for relative and patient.
Potential learning / discussion points
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